FAQs

Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Most orders are processed within 1–3 business days. Delivery typically takes 7–15 business days depending on your location. You will receive a tracking number by email once your order has shipped.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can also visit our Track Order page at any time to check your delivery status.

Do you ship internationally?

Currently, we ship within the United States. We are working on expanding our shipping options in the future.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for items in their original condition. Please visit our Return Policy page for full details on how to initiate a return.

My item arrived damaged. What should I do?

We're sorry to hear that. Please contact us within 7 days of receiving your order with a photo of the damaged item and we'll make it right — either with a replacement or a full refund.

Products

Are your products ready to use out of the box?

Most of our products are ready to use upon arrival. Items that require assembly, such as wall shelves, include all necessary hardware and an instruction manual in the package.

Are the materials high quality?

Yes. Every product in the BYTERRA collection is carefully selected for quality, durability, and design. We use materials such as solid wood, bamboo, stainless steel, and premium fabrics across our catalog.