Shipping policy

Last updated: August 12, 2026

Byterra is operated by Chironte LLC, a Montana limited liability company.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Order Processing

Orders are generally submitted for fulfillment shortly after they are successfully placed.

Please allow up to 3 business days for order processing before shipment, although many orders may be processed sooner.

Business days exclude Saturdays, Sundays, and applicable public holidays.

If an item becomes unavailable, cannot be fulfilled, or another material issue affects your order, we will contact you using the information provided at checkout and may offer an alternative or cancel and refund the affected item.

Fulfillment Partners

Byterra works with third-party suppliers, fulfillment partners, distribution facilities, and shipping carriers to fulfill customer orders.

As a result, products may ship from different fulfillment locations depending on product availability and destination.

The fulfillment location does not change your relationship with Byterra. Byterra remains your point of contact for your order and customer service.

Estimated Delivery

Delivery time depends on the product, fulfillment location, destination, carrier, and shipping method.

Where an estimated delivery timeframe is provided on the product page, cart, checkout, or order confirmation, that estimate applies to the relevant order.

Delivery estimates are estimates rather than guaranteed delivery dates unless Byterra expressly states otherwise.

If we become aware of a material delay after your purchase, we will make reasonable efforts to notify you.

Shipping Rates

Any shipping charge applicable to your order will be displayed at checkout before payment is completed.

If shipping is offered free of charge, this will also be displayed before checkout.

Byterra will not add undisclosed standard shipping charges after an order has been placed.

Tracking

When tracking information becomes available, it will normally be associated with your order and may be sent to the email address or contact information provided at checkout.

Tracking may take additional time to become active after a shipping label or tracking number is generated.

Multiple Shipments

Orders containing more than one item may be shipped separately and may arrive on different dates.

You will not be charged additional shipping fees solely because Byterra or its fulfillment partners divide an order into multiple packages after checkout.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before submitting your order.

Because orders may enter fulfillment quickly, changes to an address cannot be guaranteed after processing has begun.

Delivery Problems

If an order is delayed, lost, damaged in transit, or otherwise experiences a delivery problem, contact us at byterra@chironte.com.

We may investigate the shipment with the applicable carrier, supplier, or fulfillment partner before providing a replacement, refund, or other appropriate remedy.

Customs, Duties, and Import Charges

Some products may be shipped internationally or cross-border depending on the product and delivery destination.

International shipments may be subject to customs processing, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Where applicable and not collected at checkout, these charges may be the responsibility of the recipient, subject to applicable law. Any charges known and collected by Byterra will be displayed at or before checkout.

Customers are responsible for ensuring that the products they order may lawfully be imported into their destination.

Delays Outside Our Reasonable Control

Carrier disruptions, severe weather, customs procedures, transportation disruptions, labor actions, natural disasters, governmental actions, and similar events outside our reasonable control may affect delivery.

Where such an event materially affects an order, Byterra will make reasonable efforts to communicate available information and assist with resolution.