Refund policy

Last updated: August 12, 2026

At Byterra, we want you to be satisfied with your purchase. This Return & Refund Policy explains when products may be returned, how to request a return, and how refunds are handled.

Byterra is operated by Chironte LLC, a Montana limited liability company.

30-Day Return Window

You may request a return within 30 days after your order is marked as delivered.

To be eligible for a return based on a change of mind, the item must be unused, in substantially the same condition in which it was received, and include its original packaging, accessories, manuals, and other components, where applicable.

A return must be authorized by Byterra before any item is sent back.

How to Request a Return

To request a return, contact us at byterra@chironte.com and include your order number, the item you wish to return, and the reason for the return.

If the return is approved, we will provide the applicable return instructions and, when appropriate, a return shipping label or return address.

Do not send a product back to the address shown on the original shipping label or package unless we specifically instruct you to do so. Products may be fulfilled through different distribution and fulfillment locations, and unauthorized returns may not be received or credited.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive an item that is damaged, defective, materially different from what you ordered, or you receive the wrong item, contact us at byterra@chironte.com as soon as reasonably possible.

We may request photographs, video, packaging images, shipping labels, or other reasonable information necessary to verify the issue.

For verified damaged, defective, or incorrect items, Byterra will provide an appropriate remedy, which may include a replacement, refund, or other solution at no additional product cost to you.

Where a return is required because of our error or because a product arrived damaged or defective, Byterra will be responsible for reasonable return shipping costs.

Change-of-Mind Returns

For eligible returns that are not caused by a defective, damaged, or incorrect product, the customer is responsible for return shipping costs unless otherwise stated by Byterra.

Original shipping charges, if any, are not refundable for change-of-mind returns, except where required by applicable law.

Items That Cannot Be Returned

Certain products may be excluded from change-of-mind returns for health, hygiene, safety, personalization, perishability, or other reasons disclosed on the applicable product page before purchase.

Final-sale items, if any, will be clearly identified as such before checkout.

Nothing in this section limits any rights you may have for defective, damaged, misdescribed, or non-conforming goods under applicable law.

Refunds

Once an authorized return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. We aim to initiate approved refunds within 5 business days after completing the return review.

Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

Where appropriate, Byterra may issue a refund or replacement without requiring the product to be returned.

Orders Lost in Transit

If tracking information indicates that your order may have been lost in transit, contact byterra@chironte.com.

We may need to obtain confirmation from the carrier or fulfillment partner before determining the appropriate resolution. Once loss or non-delivery is reasonably verified, Byterra will provide an appropriate remedy, such as replacement or refund.

Packages Marked as Delivered

If tracking shows your package as delivered but you cannot locate it, please first check the delivery location, household members, neighbors where appropriate, and any secure or alternative delivery locations used by the carrier.

If the package remains missing, contact us promptly at byterra@chironte.com so that we can investigate with the carrier or fulfillment partner.

Cancellations and Order Changes

Orders enter fulfillment quickly.

You may request cancellation or modification by contacting byterra@chironte.com. If fulfillment has not yet begun, we will make reasonable efforts to cancel or modify the order.

Once an order has entered processing or fulfillment, we cannot guarantee that it can be cancelled, modified, redirected, or have its product variant or shipping address changed.

If cancellation is no longer possible, you may request a return after delivery in accordance with this policy.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Additional shipping or replacement costs resulting solely from an incorrect or incomplete address supplied by the customer may be the customer's responsibility to the extent permitted by applicable law.